QUALITY POLICY STATEMENT
CAMERON PANELBEATERS 2005 LTD IS COMMITTED TO PROVIDING THE HIGHEST POSSIBLE CUSTOMER CARE, THROUGH THE EFFECTIVE IMPLEMENTATION AND MAINTENANCE OF THE NZCRA QUALITY ASSURANCE PROGRAMME THAT WILL ASSIST US TO:
»TO CONTINUALLY LOOK FOR IMPROVEMENTS IN OUR SERVICES AND PRODUCTS PROVIDED TO OUR CUSTOMERS.
»PROVIDE EFFICIENCIES TO THE BUSINESS SO THAT WE ARE BOTH COMPETITIVE AND PROFITABLE.
»PROVIDE STAFF WITH TRAINING IN ALL AREAS, GOOD RESOURCES AND A PRODUCTIVE WORKING ENVIRONMENT TO ENSURE THEY PERFORM TO THE BEST OF THEIR ABILITY AND CAN CONTRIBUTE TO THE OVERALL IMPROVEMENT AND WELL-BEING OF OUR COMPANY.
»PROVIDE A MANAGEMENT FRAMEWORK THAT WILL ENABLE US TO MONITOR AND CONTROL ALL WORKING ASPECTS TO MEET OUR CUSTOMERS NEEDS.
»COMPLY WITH ALL RELEVANT LAWS AND REGULATIONS RELATING TO THE INDUSTRY.
This guarantee is given by CRA Guarantee Limited (a wholly owned subsidiary of the Collision Repair Association) (We or us), by an authorised repairer listed as a member of the scheme on our website (Authorised Repairer).
The guarantee is provided at no additional cost to you.
During the guarantee period, subject to the terms and exclusions set out below, we guarantee your authorised repairer’s obligations to provide quality workmanship, parts and materials in your repair, provided the repairer was an Authorised Repairer.
What does this mean?
If during the guarantee period, any defect in workmanship, parts or materials arises that is the responsibility of the authorised repairer and you have unsuccessfully tried to get your authorised repairer and insurer (where applicable) to fix the defect, we will arrange for the defect to be fixed free of charge.
We can choose whether we give your authorised repairer another opportunity to fix the defect or go to another repairer of our choice.
The extent of our guarantee is as set out in this document. It does not extend to indirect or consequential loss.
The guarantee period starts when the repairs are finished and ends when you are no longer the registered owner of the vehicle. The guarantee cannot be assigned or otherwise transferred.
Are there any exclusion’s?
The guarantee does not apply to rust repairs. We will not repair defects caused by unreasonable use, maintenance or care of the vehicle or if the repair is altered, adjusted or tampered with by any person not approved by the authorised repairer or us.
Repairs to vintage cars, race cars or classic cars, and commercial vehicles with specialised use are not within this guarantee unless otherwise agreed by us in writing.
Your other rights
Nothing in this guarantee is intended to limit your rights against your authorised repairer under the Consumer Guarantees Act 1993 or any guarantees given by your authorised repairer.
How do i know if my repairer is covered by the guarantee scheme?
Members of the scheme are required to prominently display a certificate issued and signed by us each year. Members of the scheme are also listed on our website.
In the unlikely event you need to make a claim under this guarantee please contact us, and confirm in writing or by email, as soon as possible. Our contact details are set out over leaf.
If you make a claim you authorise us to contact your authorised repairer and obtain all relevant information. We will keep and use any information we obtain solely for purposes relating to the guarantee and you have the right to access and correct the information at the details set out over leaf.